Refund policy

Returns:
We have a simple 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused (i.e. cabs and amps must be in new/good shape or in the same condition that you received them). Products must be shipped back in original packaging (if you got rid of the original box, you can still return the the product but you'll be charged a re-stock fee, contact us for packaging instructions if that's the case.)

If you're unhappy with your choice of gear (neo vs ceramic, need a different cab configuration, etc.) and have used it for some time (it shows wear and tear) and would like to exchange for another type of cabinet or amp, we will take it back with a slight deduction for wear and tear and exchange for the gear you need. Contact us for more info and we'll do our best to come up with a solution.

Customer has to pay for shipping back to us for returns and exchanges.

To complete your return, we require a receipt or proof of purchase. Most of the time this info will be saved in your account.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@formfactoraudio.com and send your item to: 11895 Woodbury Rd Garden Grove California US 92843.

Shipping
To return your product, you should ship your product to: 11895 Woodbury Rd Garden Grove California US 92843

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.